Patient Information

Patient Information | Animal Emergency Hospital | Memphis

If your pet is experiencing an emergency in Memphis, you can rely on our dedicated veterinarians to provide quality, effective and compassionate care.

What To Do In An Emergency

Knowing what to expect at our emergency veterinary clinic will make the process easier for both you and your pet. 

STEP 1
Call Ahead If You Can

In an emergency situation, we know you won't always be able to contact us in advance, but if you can it’s always best. If you have time, we also invite you to complete our New Patient Form before you arrive. 

STEP 2
Get To Our Office Right Away

You will be shown to an exam room and asked to complete our New Patient Form if you have not already done so. A veterinary technician will triage your pet, and then a veterinarian will complete a full examination of your pet. 

STEP 3
Determine Treatment

Once assessed, we will provide you with options for treatment and the veterinarian will work with you to determine an appropriate treatment plan for your pet. 

Payment & Financing

Payment is due at the time of your appointment and can be made by cash, check, debit card or credit card. If you require financing, CareCredit offers 6-month and 12-month options to help you finance health and wellness needs for your pets.

Apply for CareCredit FInancing        Make a CareCredit Payment

FAQs

Read the answers to our most frequently asked questions about our emergency veterinary services and office policies. 

  • Do I need to call ahead?

    It is always best to contact us in advance if you can, but we understand that in emergency situations that's not always possible. 

    If the situation does not allow time for you to call, please do not hesitate to bring your pet to our clinic for immediate attention.

  • When is your clinic open?

    We are open Monday to Friday from 6pm to 8am. We are also open 24 hours on weekends and major holidays.

    If you are an experiencing an after hours emergency call us right away

    If you are experiencing an emergency during regular business hours (Monday to Friday, 8am - 6pm), call your primary care veterinarian right away. 

  • What is considered an emergency?

    If your pet is experiencing any symptoms or behaviors that you are concerned about, come to our office right away. Contact us in advance if you can.

    The following are examples of emergencies that require immediate care:

    • Severe bleeding or bleeding that doesn't stop
    • Obvious signs of pain or extreme anxiety
    • Choking, difficulty breathing or continuous coughing/gagging
    • Seizures and/or staggering
    • Bleeding from nose, mouth, rectum, or blood in urine
    • Inability to urinate or pass feces, or pain associated with urinating or passing feces
    • Injuries to the eye(s)
    • You know or suspect your pet has ingested something poisonous (such as antifreeze, xylitol, chocolate, rodent poison, etc.)
    • Fractured bones, severe lameness or inability to move leg(s)
    • Heat stress or heatstroke
    • Severe vomiting or diarrhea; more than two episodes in 24-hours
    • Unconsciousness
  • What types of animals do you treat?

    Our emergency veterinarians are mostly experienced with cats and dogs, but will see other small animals, such as birds and rodents, in serious situations. 

  • How long will we have to wait to see the vet?

    A veterinary emergency hospital is just like a human emergency department—it can be unpredictable and you may have to wait. 

    We cannot predict what cases we will see and when they will arrive, but we will prioritize cases by their medical needs.

    We provide a comfortable area for waiting and we will do our best to keep you updated about wait times and the status of your pet. 

  • What happens if my pet needs to stay at the hospital?

    You may come and visit your pet while they are in the hospital and we will provide you with updates about their status and care.

    While in our care, our dedicated team will treat your pet as if they were our own. 

  • Will you keep in touch with our primary care veterinarian?

    Yes, we keep your regular clinic updated with your pet’s medical history and files to ensure seamless, integrated care.

Patient Information | Animal Emergency Center

Resources & Helpful Links

Licensed Wildlife Rehabilitators     ·    Bee Swarm Removal    ·    Memphis Area Rescue Groups     ·    Memphis Animal Services

Animal Emergency Center in Memphis

Comments About Our Care

  • "I have had to come to Animal Emergency Center under several circumstances and have always been impressed with the staff and the care they provide."
    - Shelby H.
Evening & Weekend Hours Regular Business Hours