If your pet is experiencing an emergency in Memphis, you can rely on our dedicated veterinarians to provide quality, effective and compassionate care.
Knowing what to expect at our emergency veterinary clinic will make the process easier for both you and your pet.
In an emergency situation, we know you won't always be able to contact us in advance, but if you can it’s always best. If you have time, we also invite you to complete our New Patient Form before you arrive.
You will be shown to an exam room and asked to complete our New Patient Form if you have not already done so. A veterinary technician will triage your pet, and then a veterinarian will complete a full examination of your pet.
Once assessed, we will provide you with options for treatment and the veterinarian will work with you to determine an appropriate treatment plan for your pet.
Payment is due at the time of your appointment and can be made by cash, check, debit card or credit card. If you require financing, CareCredit offers 6-month and 12-month options to help you finance health and wellness needs for your pets.
Read the answers to our most frequently asked questions about our emergency veterinary services and office policies.
It is always best to contact us in advance if you can, but we understand that in emergency situations that's not always possible.
If the situation does not allow time for you to call, please do not hesitate to bring your pet to our clinic for immediate attention.
We are open Monday to Friday from 6pm to 8am. We are also open 24 hours on weekends and major holidays.
If you are an experiencing an after hours emergency call us right away.
If you are experiencing an emergency during regular business hours (Monday to Friday, 8am - 6pm), call your primary care veterinarian right away.
If your pet is experiencing any symptoms or behaviors that you are concerned about, come to our office right away. Contact us in advance if you can.
The following are examples of emergencies that require immediate care:
Our emergency veterinarians are mostly experienced with cats and dogs, but will see other small animals, such as birds and rodents, in serious situations.
A veterinary emergency hospital is just like a human emergency department—it can be unpredictable and you may have to wait.
We cannot predict what cases we will see and when they will arrive, but we will prioritize cases by their medical needs.
We provide a comfortable area for waiting and we will do our best to keep you updated about wait times and the status of your pet.
You may come and visit your pet while they are in the hospital and we will provide you with updates about their status and care.
While in our care, our dedicated team will treat your pet as if they were our own.
Yes, we keep your regular clinic updated with your pet’s medical history and files to ensure seamless, integrated care.